Legal
Terms of Service
Last updated August 2026. Applies to Gangly.app, the Gangly desktop app, and the Gangly Shopify app.
Agreement
These terms are between you and Gangly ("Gangly", "we", "us"). They apply when you use the Gangly website, the Gangly desktop app, the Gangly Shopify app, or any Gangly tool. By installing the app or using the tools you accept them. If you are agreeing on behalf of a business, you confirm you may bind that business.
If you do not accept these terms, uninstall the app and stop using the tools.
What Gangly is
Gangly is software for preparing DTF (direct-to-film) print work. It nests artwork onto gang sheets, reports the effective resolution of a file at the size it will print, prepares halftone separations, upscales and repairs artwork, and exports print-ready files. It comes in four forms:
- a web app at gangly.app;
- a desktop app that runs on your own computer;
- a Shopify app that adds a gang sheet builder to a merchant's storefront; and
- source you may run on your own server.
Accounts
Some features need an account. Keep your credentials secure and tell us promptly at support@gangly.app if you think someone else has access. You are responsible for everything done through your account.
You may close your account at any time. We may suspend or close an account that breaches these terms, that we are required to close by law, or that is being used in a way that threatens the service or other users.
Your artwork
You keep ownership
Artwork, designs and files you upload remain yours. We claim no ownership of them.
The licence you give us
To operate the service we need permission to handle your files. You grant us a limited, non-exclusive, revocable licence to store, transmit, resize, convert, screen and render your artwork solely to provide the features you have asked for and to deliver the resulting files to you or to the merchant whose store you used. The licence ends when the file is deleted.
What we do not do
We do not sell your artwork, license it onward, publish it, or use it to train machine learning models. We do not use it for advertising.
You warrant you hold the rights
You confirm that you own the artwork you upload or have permission to reproduce it, and that printing it infringes nobody's copyright, trademark, publicity or other rights.
Acceptable use
You may not use Gangly to:
- reproduce material you have no right to reproduce, or produce counterfeit goods;
- process artwork that is unlawful, that sexualises minors, or that exists to harass or incite violence against people;
- probe, overload, scrape or reverse engineer the service, or circumvent usage limits, licence checks or billing;
- resell or white-label the hosted service as your own product without a written agreement with us; or
- upload malware, or use the service to attack anything.
We may remove content or suspend access where we reasonably believe these terms have been broken. Where we can, we will tell you why.
Merchants using the Shopify app
If you install Gangly on a Shopify store, you are the merchant of record for your customers. You set your own prices, turnaround, refund policy and terms with your buyers. You are responsible for the sheets you print and for resolving disputes with your customers.
You are responsible for artwork your customers upload through your storefront, in the sense that you must have a policy for handling infringing material and must act on takedown requests you receive.
Gangly reports the effective resolution of a file at its print size as a guide. It is a measurement, not a guarantee of print quality. Whether a given file is acceptable to print is your judgement.
Fees
Gangly is sold as two independent products with separate pricing. You might pay for one, both, or neither.
Shopify app — billed by Shopify
Charges for the Shopify app are made through Shopify's billing system and appear on your Shopify invoice. We never take card details for it. Two plans:
- Pay as you go — 3% of each qualifying gang sheet order, capped at $10.00 per order. No monthly fee.
- Unlimited — $149.00 per month, no per-order fees.
You approve the charge in Shopify before it takes effect, and you can change or cancel your plan from the Gangly admin at any time without contacting us. Charges already incurred are not refunded on cancellation. Because billing runs through Shopify, their terms govern how and when the charge is collected.
Gangly Pro — billed by us, nothing to do with Shopify
Gangly Pro covers the website and desktop app. It is $7.99 per month or $86 per year, charged by our payment processor, and it is unrelated to any Shopify plan. Installing the Shopify app does not give you Pro, and Pro does not cover Shopify app fees. It renews automatically until you cancel; cancelling stops the next renewal and leaves your access in place until the end of the period you have paid for.
Refunds
If something we charged you for did not work, write to support@gangly.app and we will put it right. We do not otherwise refund part-used periods.
Price changes
We may change prices. We will give at least 30 days' notice before a change affects you, and you may cancel rather than accept it.
Third parties
Gangly depends on services we do not control: Shopify for the app and its billing, Stripe for direct subscriptions, Resend for email, and fal.ai for artwork repair. Artwork you send to the repair feature is transmitted to fal.ai to be processed. Upscaling and background removal run on our own servers. The full list is in our Privacy Policy.
We are not responsible for outages, changes or acts of those services, though we will work around them where we reasonably can.
Desktop app and self-hosting
The desktop app runs on your machine and processes your files locally. You are responsible for that machine and for backing up your own work. If you run Gangly on your own server, you are responsible for securing it, for the data on it, and for complying with the law where it operates.
Availability
We aim to keep the hosted service running but do not promise uninterrupted availability. We may change, suspend or withdraw features. Where a change would materially reduce what you pay for, we will give notice.
No warranty
The service is provided "as is". To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that output files will be free of defects, that a measurement will match your printer, or that any particular file will print acceptably on your equipment and film.
Limitation of liability
To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss, nor for lost profits, lost revenue, lost data, wasted film, ink, blanks or press time, or the cost of reprinting or replacing a job, however caused.
Our total liability arising out of or relating to the service, for all claims combined, is limited to the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars.
Nothing here excludes liability that cannot lawfully be excluded.
Indemnity
You will indemnify and hold us harmless against claims, damages and reasonable legal costs arising from artwork you or your customers submitted, from products you printed, or from your breach of these terms.
Termination
Either of us may end this agreement at any time. On termination your right to use the service stops. The artwork-rights warranty, the no-warranty clause, the liability limit and the indemnity all survive. Data deletion follows our Privacy Policy; for Shopify merchants that means shop data is deleted after Shopify's mandatory redact webhook following uninstall.
Changes to these terms
We may update these terms. The date shown with this document is the current version. If a change is material we will give notice in the app or by email before it takes effect. Continuing to use the service after that means you accept the new terms.
General
If any provision is held unenforceable, the rest stays in force. Our not enforcing a provision is not a waiver of it. You may not assign this agreement without our consent; we may assign it in connection with a merger or sale of the business. These terms and the Privacy Policy are the entire agreement between us about the service.